Return & Refund Policy

Updated on April 19th, 2025

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Definitions and key terms​

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms

are referenced, are strictly defined as:​

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to KaelaMae Gifts, that is

responsible for your information under this Return & Refund Policy.

● Customer: refers to the company, organization or person that signs up to use the KaelaMae Gifts

Service to manage relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can

be used to visit KaelaMae Gifts and use the services.

● Service: refers to the service provided by KaelaMae Gifts as described in the relative terms (if available)

and on this platform.

● Website: KaelaMae Gifts ’s site, which can be accessed via this URL: https://www.kaelamaegifts.store

● You: a person or entity that is registered with KaelaMae Gifts to use the Services.

 

Return & Refund Policy​

Thanks for shopping at KaelaMae Gifts. We appreciate the fact that you like to buy our products. We

 also want to make sure you have a rewarding experience while you’re exploring, and purchasing

our products.

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As with any shopping experience, there are terms and conditions that apply to transactions at KaelaMae

Gifts. The main thing to remember is by placing an order or making a purchase at KaelaMae Gifts, you agree to the terms set forth below along with KaelaMae Gifts ’s Privacy Policy.

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If there’s something wrong with the product you bought, you have 1 month to issue a refund or return your product.

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If you would like to return a product it has to follow these guidelines:

● product arrived damaged or defective

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If it follows the guidelines above you can request a replacement or ask for a refund within 30 days of delivery. Photographic proof is required if product is damaged. 

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Refunds​

We at KaelaMae Gifts, commit ourselves to serving our customers with the best products. Every single

product that you choose is packaged with utmost care. We do this to ensure that you fall in love with our products.

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Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some

issues with our inventory. In such cases, we may have to cancel your order. You will be

notified about it in advance so that you don't have to worry about your order. If you have

purchased via Online payment (not Cash on Delivery), then you will be refunded once KaelaMae Gifts confirms

your request.

 

​ We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that KaelaMae Gifts is not liable for damages that is caused to the items during

transit or transportation.

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If it follows the guidelines addressed above, we will proceed to issue a refund of your purchase.

Your refund may take a couple of days to process but you will be notified when you receive your money.

 

Shipping​

KaelaMae Gifts is not responsible for returning shipping costs. All shipping must be paid for by the customer,

Even if the item had free shipping, the customer must pay for the shipping in return.

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Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return &

Refund Policy and agree to its terms.

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Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service

and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you

Continuing to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to

agree to this or any updated Return & Refund Policy, you can delete your account.

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Contact Us

If, for any reason, you are not completely satisfied with any goods or services that we provide, don't hesitate to

Contact us and we will discuss any of the issues you are going through with our product.

     ● Via this Link: Kaelamaegifts.store/about-4